Here's How We Get You Online
Step 1. Site Survey
There are many variables that go into a successful Installation of SKyHi Broadband internet to your location. We will do a complete estimate of what we can do and go over what preferences you may have for attaching any of our equipment to your home or office, and to find out what you intend to do with your internet connection to best determine what Speed Plan to recommend. SkyHi makes our best effort to ensure we can deliver what we promise and what you need or expect. A SkyHi Technician will develop a plan to satisfy your requests and we will provide a price for Installation and Service so there are no surprises when you become a Subscriber.
Step 2. Installation
On the day we have Scheduled to come out and install the equipment necessary to get you an internet connection, we basically want to implement the plan we developed during the survey. We will make sure the internet gets installed in a clean and professional manner. We will help connect all your devices to your home router and help complete the overall hookup of your internet services.
Step 3. Support
When you become part of the SkyHi family, you will get our full support. Let's face it, not all of us are experts when it comes to know all the features and benefits that come with a connection to the world wide web. Also, when moving from the city and having more traditional internet services like fiber or cable it can take a while to adjust to have this sort of country wi-fi operates. You can call us to help troubleshoot any problems you encounter, and you can even get a technician to come to your home at no charge (up to 2 visits a year) to help or give guidance to you in your home. We will not nickel and dime you like a lot of other companies will do, and we will not leave you hanging with the unknown or on the phone with tech support based in other countries.
Step 4. If you need it, Advanced Networking Services
We are a small mom and pop shop, so we can't help full scale enterprises with their networking demands. What we can do is help with any small scale network (like your large farm property) and manage any advanced networking like multiple Access Points that provide wi-fi coverage over larger areas like ranches and small businesses. If you would us to help you with networking services for your small office, camera connections or computer problems then just ask us. With a Networking Service evaluation we can tell you what we can and cannot do. We may be able to help manage all your networking needs, or we can at least recommend alternative solution.