SkyHi Broadband Terms of Service

Effective Date: July 8, 2026
Last Updated: July 8, 2026

These Terms of Service explain the terms under which SkyHi Broadband provides fixed wireless Internet access service to residential and business subscribers. By ordering, installing, activating, using, or continuing to use SkyHi Broadband service, the subscriber agrees to these Terms of Service, any signed service agreement, the applicable service plan, SkyHi’s Privacy Policy, and SkyHi’s Open Internet and Network Management Policy.

For questions about these terms, billing, service, or cancellation, contact SkyHi Broadband at:

SkyHi Broadband
Phone: 916-644-3300
Email: admin@skyhibroadband.com
Website: skyhibroadband.com

1. Service Description

SkyHi Broadband provides fixed wireless Internet access service at the subscriber’s service address. Service is delivered using wireless network equipment installed at or near the subscriber’s premises and connected to subscriber-owned devices such as routers, computers, phones, tablets, cameras, streaming devices, and other Internet-connected equipment.

Service availability, speed, latency, and performance may vary based on location, wireless signal conditions, network congestion, weather, equipment condition, interference, line-of-sight, customer equipment, inside wiring, customer router performance, power availability, and other factors.

SkyHi Broadband provides Internet access service for lawful use. Service is not intended as a guaranteed uninterrupted connection for life-safety, medical, emergency, security, or other mission-critical applications unless a separate written agreement says otherwise. Subscribers who require continuous connectivity should maintain a backup Internet connection.

2. Service Availability and Maintenance

SkyHi works to provide reliable service but does not guarantee that service will be uninterrupted, error-free, or available at all times. Outages may occur because of maintenance, repairs, weather, power interruptions, equipment failure, interference, third-party network issues, emergency conditions, natural disasters, or other causes.

SkyHi may perform scheduled or emergency maintenance when reasonably necessary to protect, repair, upgrade, or operate the network. When practical, SkyHi will provide notice of planned maintenance that may materially affect service.

3. Subscriber Responsibilities

Subscribers agree to:

Use the service only for lawful purposes.

Keep account contact information current, including email address and phone number.

Pay all valid charges when due.

Protect SkyHi equipment from damage, tampering, obstruction, relocation, or unauthorized modification.

Provide reasonable access to SkyHi equipment for installation, inspection, maintenance, repair, upgrade, or removal.

Use reasonable security measures for subscriber-owned devices and networks.

Not resell, redistribute, or share the service outside the service address without SkyHi’s written permission.

Not use the service in a way that harms the SkyHi network, other subscribers, third parties, or the security or reliability of the Internet.

4. Acceptable Use

Subscribers may use the service for ordinary residential or business Internet activities, including web browsing, email, streaming, gaming, video meetings, cloud services, remote work, security cameras, and similar lawful uses.

Subscribers may not use the service to:

Violate any law or regulation.

Send spam, phishing, malware, viruses, or other harmful traffic.

Commit fraud, harassment, abuse, hacking, unauthorized access, or network attacks.

Interfere with, disrupt, or attempt to bypass the security or operation of SkyHi’s network or another network.

Operate servers, services, or applications in a way that materially harms network reliability, violates law, or creates security or abuse issues.

Resell or redistribute service to others unless authorized in writing.

SkyHi may investigate suspected violations and may take reasonable steps to protect the network, other subscribers, and third parties. Depending on the situation, this may include contacting the subscriber, requesting corrective action, filtering harmful traffic, temporarily limiting or suspending service, or terminating service for serious or repeated violations.

5. Data Usage and Network Management

SkyHi Broadband does not currently impose a fixed monthly data cap on standard Internet service plans and does not automatically charge extra solely because a subscriber exceeds a specific monthly data amount.

SkyHi also does not automatically throttle subscribers simply because they have crossed a stated monthly usage threshold.

Because SkyHi operates a shared fixed wireless network, unusually high, abusive, unlawful, or technically harmful usage may affect other subscribers. If a subscriber’s usage materially affects network performance, creates security or abuse issues, violates these terms, or is inconsistent with the selected service plan, SkyHi may contact the subscriber to discuss reasonable solutions. Solutions may include technical troubleshooting, equipment changes, migration to a more appropriate service plan, a business or custom plan, a dedicated/public IP arrangement, or other reasonable measures.

SkyHi may use reasonable network management practices to preserve network security, reliability, and performance. More information is available in SkyHi’s Open Internet and Network Management Policy.

6. IP Addressing, Public IPs, and Customer Routers

SkyHi may provide service using shared public IP addressing, private IP addressing, dynamic public IP addressing, static public IP addressing, or other network configurations depending on the subscriber’s service plan, network design, and technical requirements.

Unless a written agreement states otherwise, subscribers are not guaranteed a static public IP address. Static public IP addresses, bridged configurations, or public IP assignments may be available upon request, subject to technical feasibility, network design, and any applicable fees.

Subscribers are generally responsible for providing and maintaining their own Wi-Fi router and internal network equipment unless SkyHi agrees otherwise in writing. SkyHi may assist with basic connectivity troubleshooting but is not responsible for the performance, security, configuration, or compatibility of subscriber-owned routers, Wi-Fi networks, computers, phones, cameras, smart devices, or other customer-owned equipment.

7. Equipment

Equipment provided by SkyHi, including antennas, radios, power supplies, mounting hardware, cabling, and related network equipment, remains the property of SkyHi unless otherwise stated in writing.

Subscribers may not move, remove, relocate, modify, reset, reprogram, sell, damage, obstruct, or tamper with SkyHi equipment without SkyHi’s permission.

Subscribers are responsible for damage to SkyHi equipment caused by misuse, unauthorized modification, tampering, relocation, intentional acts, negligence, pets, pests, construction, landscaping, or other damage occurring after installation, except to the extent caused by SkyHi.

SkyHi recommends that subscribers use appropriate surge protection and maintain safe electrical conditions for equipment connected at the premises.

8. Installation and Access

Installation may require mounting outdoor equipment, running cable, drilling, attaching hardware, aligning antennas, and connecting service to a point of demarcation. The subscriber authorizes SkyHi to perform reasonable installation work necessary to provide service.

Service depends on maintaining the installed equipment location and signal path. Service may degrade or become unavailable if equipment is moved, obstructed, damaged, or if the signal path changes because of trees, construction, terrain, interference, or other conditions outside SkyHi’s control.

Subscribers agree to provide reasonable access to the premises during normal or reasonable hours for installation, inspection, maintenance, repair, upgrade, or removal of SkyHi equipment.

9. Billing and Payment

Monthly service charges, installation charges, equipment charges, taxes, surcharges, late fees, restoration fees, and other applicable charges will be disclosed in the subscriber’s service agreement, invoice, Broadband Consumer Label, or other written communication.

SkyHi generally bills monthly. Payment is due by the due date shown on the invoice or service agreement.

If a subscriber believes a bill is incorrect, the subscriber should contact SkyHi within 30 days of the billing date. SkyHi will review billing questions in good faith and will correct any billing error identified by SkyHi.

Contact for billing questions:

Phone: 916-644-3300
Email: admin@skyhibroadband.com

10. Late Payments, Suspension, and Restoration

If payment is not received when due, SkyHi may send reminders and may assess any applicable late fee disclosed to the subscriber.

If an account remains past due, SkyHi may suspend service after reasonable notice unless immediate action is necessary because of fraud, abuse, unlawful activity, network harm, or another serious violation.

SkyHi may restore suspended service after the subscriber pays the past-due balance, agrees to a payment arrangement acceptable to SkyHi, and pays any applicable restoration fee disclosed to the subscriber.

SkyHi may terminate service and recover SkyHi-owned equipment if an account remains unpaid, if payment arrangements are not kept, or if the subscriber materially violates these terms.

11. Service Credits

SkyHi may provide a service credit when a qualifying service outage occurs and is reported to SkyHi. Service credits are not automatic unless required by law or stated in a separate written agreement.

To request a service credit, the subscriber should contact SkyHi promptly after the service issue occurs. SkyHi may review network records, outage records, account status, and other relevant information before determining whether a credit applies.

Service credits, when provided, are generally limited to the portion of the monthly recurring charge reasonably associated with the affected service period. SkyHi is not responsible for lost wages, lost business, lost profits, lost data, missed opportunities, or consequential damages caused by service interruptions.

12. Cancellation by Subscriber

Subscribers may cancel service at any time by contacting SkyHi.

Cancellation requests should be made by email, written notice, customer portal if available, or another method accepted by SkyHi. SkyHi may require reasonable verification of the subscriber’s identity and authority to cancel the account.

The subscriber remains responsible for valid charges incurred through the cancellation date and for returning or allowing SkyHi to recover SkyHi-owned equipment.

If the subscriber is moving, the subscriber should contact SkyHi in advance to schedule equipment removal and determine whether service is available at the new location.

13. Termination by SkyHi

SkyHi may terminate service for nonpayment, violation of these terms, unlawful use, abuse of the network, threats or harassment toward SkyHi personnel, refusal to provide reasonable access to SkyHi equipment, damage or tampering with SkyHi equipment, or other material breach.

When practical, SkyHi will provide notice and an opportunity to resolve the issue before termination. SkyHi may act immediately when necessary to protect the network, other subscribers, SkyHi personnel, third parties, public safety, or legal compliance.

Termination does not relieve the subscriber of responsibility for valid charges incurred before termination or for SkyHi-owned equipment.

14. Changes to Plans, Rates, Fees, or Terms

SkyHi may update service plans, rates, fees, policies, or these Terms of Service from time to time.

For material changes that increase monthly charges, add new recurring fees, impose more restrictive service terms, or materially affect the subscriber’s rights or obligations, SkyHi will provide advance notice by email, bill message, website notice, written notice, or another reasonable method before the change takes effect, unless a shorter period is required or allowed by law.

Continued use of the service after the effective date of a change means the subscriber accepts the updated terms. If a subscriber does not agree to a material change, the subscriber may cancel service before the change takes effect.

15. Privacy and Customer Information

SkyHi’s collection, use, retention, and disclosure of customer information is described in SkyHi’s Privacy Policy. The Privacy Policy is available on SkyHi’s website.

Subscribers are responsible for securing their own devices, passwords, Wi-Fi networks, cameras, computers, phones, and other equipment connected to the service.

SkyHi does not guarantee that any Internet transmission is completely secure. Subscribers should use appropriate security practices, including strong passwords, secure Wi-Fi settings, software updates, and encryption where appropriate.

16. Emergency Services and VoIP

SkyHi Broadband provides Internet access service. SkyHi does not provide traditional telephone service unless a separate written agreement states otherwise.

Voice over Internet Protocol, alarm systems, medical monitoring devices, emergency calling, and similar services may not work during power outages, Internet outages, Wi-Fi failures, equipment failures, network congestion, or other interruptions. Subscribers who rely on emergency communications should maintain backup options.

17. Limitation of Liability

To the fullest extent permitted by law, SkyHi is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, lost wages, loss of business, or loss of use, arising from or related to the service, equipment, installation, interruption, delay, outage, or inability to use the service.

SkyHi’s liability for a service issue is limited to a reasonable service credit for the affected service period, unless applicable law requires otherwise.

Nothing in these terms limits rights that cannot legally be waived.

18. Indemnification

The subscriber agrees to be responsible for claims, losses, damages, costs, or expenses caused by the subscriber’s unlawful use of the service, violation of these terms, misuse or tampering with equipment, unauthorized resale or redistribution of service, or harm caused by subscriber-owned devices or networks.

19. Force Majeure

SkyHi is not responsible for failure or delay caused by events beyond its reasonable control, including severe weather, fire, power failure, utility failure, fiber or upstream provider outage, equipment shortage, labor disruption, government action, emergency conditions, natural disaster, vandalism, cyberattack, interference, or other events outside SkyHi’s reasonable control.

20. Governing Law and Disputes

These terms are governed by applicable federal law and the laws of the State of California.

Subscribers should first contact SkyHi with any billing, service, or account dispute so SkyHi can review and attempt to resolve the issue informally.

Nothing in these terms prevents a subscriber from filing a complaint with an applicable government agency or exercising rights that cannot legally be waived.

21. Entire Agreement

These Terms of Service, the subscriber’s service agreement, applicable service plan, Privacy Policy, Open Internet and Network Management Policy, Broadband Consumer Label, invoices, and any written amendments make up the agreement between the subscriber and SkyHi for the service.

If any part of these terms is found unenforceable, the remaining parts remain in effect.

22. Website Legal Notices

SkyHi makes customer-facing legal and service information available on its website, including:

Terms of Service
Privacy Policy
Open Internet and Network Management Policy
Broadband Consumer Labels
Contact and billing information

Subscribers should review these notices periodically.