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Open Internet & Network Management Policy

Effective Date: July 8, 2026
Last Updated: July 8, 2026

SkyHi Broadband is committed to providing open, reliable, and practical internet access for the rural communities we serve. We believe our customers should be able to access lawful websites, applications, services, and devices of their choice, subject to reasonable network management, security, technical limitations, and the terms of their service plan.

This Open Internet & Network Management Policy explains how SkyHi Broadband manages its network, what customers can expect from our service, and how we handle traffic, equipment, security, billing, and customer support.

1. Open Internet Principles

SkyHi Broadband does not block lawful internet content, applications, services, or non-harmful devices.

SkyHi Broadband does not throttle customers based on the amount of data they use.

SkyHi Broadband does not create paid “fast lanes” for affiliated or third-party content providers.

SkyHi Broadband does not prioritize internet traffic in exchange for payment from content providers.

SkyHi Broadband may use reasonable network management practices to protect the network, maintain service quality, reduce harmful traffic, address congestion, improve reliability, comply with law, and support the shared nature of broadband service.

2. Network Management Practices

SkyHi Broadband operates a fixed wireless broadband network. Like all broadband networks, our network has shared capacity. Performance can vary based on signal quality, customer equipment, distance from network facilities, local interference, weather, upstream internet conditions, customer usage, and overall network load.

We manage the network in a practical and reasonable manner to provide reliable service to our customers. Network management may include monitoring network health, maintaining tower and backhaul capacity, addressing interference, replacing or upgrading equipment, managing routing, responding to outages, and protecting the network from malicious or harmful activity.

Our network management practices are intended to maintain fair and reliable service for customers. They are not intended to favor or disadvantage particular lawful websites, applications, services, or content providers.

3. Congestion Management

SkyHi Broadband does not currently impose standard monthly data caps on residential broadband plans and does not automatically slow customers down after they reach a specific data amount.

During periods of heavy usage, customers may experience slower speeds or higher latency because broadband capacity is shared among users. This can occur during peak evening hours, during local outages, during upstream provider issues, during unusual network events, or when a particular access point or backhaul link is heavily loaded.

When congestion occurs, SkyHi Broadband generally addresses it through operational and engineering responses, such as monitoring network performance, adjusting configuration, increasing capacity where practical, upgrading equipment, improving signal quality, or contacting customers whose equipment may be causing technical issues.

SkyHi Broadband does not generally disconnect customers for ordinary high usage. However, if a customer’s equipment, activity, or traffic pattern is harming the network, creating a security risk, causing interference, violating law, or materially degrading service for other customers, SkyHi Broadband may contact the customer, work to resolve the issue, temporarily limit or suspend affected service, or take other reasonable steps to protect the network and other users.

4. Application-Specific Behavior

SkyHi Broadband does not block, throttle, or impair specific lawful applications or categories of applications as a general practice.

SkyHi Broadband does not intentionally block or slow lawful streaming video, gaming, voice-over-IP, video conferencing, VPNs, cloud services, social media, file downloads, or other common internet applications.

Some applications may perform differently depending on speed, latency, Wi-Fi quality, customer router performance, server conditions, network congestion, or the customer’s service plan.

5. Device Attachment and Customer Equipment

Customers may use their own lawful, non-harmful routers, computers, phones, tablets, smart TVs, security cameras, streaming devices, gaming consoles, and other internet-connected devices, provided the equipment does not harm the network, interfere with other customers, create security risks, or violate the customer’s service agreement.

SkyHi Broadband typically installs and manages the outdoor fixed wireless equipment needed to connect the customer location to the SkyHi network. In many installations, SkyHi bridges the customer premises equipment to the customer’s router and assigns internet service through SkyHi’s network equipment and firewall.

Customers are responsible for the performance, security, and configuration of their own internal network, including their router, Wi-Fi coverage, passwords, connected devices, cabling, and any third-party equipment unless SkyHi has specifically agreed to manage that equipment.

SkyHi may recommend or require replacement of customer-owned equipment if it is outdated, insecure, malfunctioning, causing interference, or preventing the service from working properly.

6. IP Addressing

SkyHi Broadband may provide service using shared public IP addressing, private addressing, carrier-grade NAT, firewall-based routing, or other standard network configurations.

Not all customers automatically receive a dedicated static public IP address. In many cases, multiple customers may share public IP resources as part of SkyHi’s normal network design.

A dedicated public IP address or static IP configuration may be available upon request, subject to technical availability, network design, plan eligibility, and any applicable monthly charge. SkyHi can often implement public IP service by bridging customer premises equipment to the customer router and assigning the customer router a public IP address through SkyHi’s firewall or routing equipment.

Customers who need inbound access for servers, VPNs, remote cameras, business systems, gaming, port forwarding, or similar uses should contact SkyHi before ordering or configuring those services so we can confirm the correct IP addressing option.

7. Security Practices

SkyHi Broadband uses reasonable security practices to protect the network, customers, and network equipment. These practices may include monitoring for outages, abuse, malware, denial-of-service activity, unauthorized access attempts, spam, compromised devices, unusual traffic patterns, and other threats.

SkyHi may block or limit traffic when reasonably necessary to protect the network, protect customers, prevent abuse, comply with law, respond to security incidents, or reduce harmful traffic.

SkyHi does not guarantee that customer devices or networks are secure. Customers are responsible for securing their own routers, Wi-Fi passwords, computers, phones, cameras, smart devices, and other connected equipment.

8. Blocking, Throttling, and Prioritization

SkyHi Broadband does not block lawful content, applications, services, or non-harmful devices.

SkyHi Broadband does not currently impose standard monthly data caps on residential broadband plans and does not automatically slow customers down after they reach a specific data amount.

SkyHi Broadband does not engage in paid prioritization.

SkyHi Broadband does not prioritize affiliated content over unaffiliated content.

SkyHi may take reasonable action to protect the network, address security threats, comply with law, prevent abuse, manage technical problems, or preserve service quality for customers.

9. Data Usage

SkyHi Broadband does not currently impose standard monthly data caps on its residential broadband service plans.

SkyHi Broadband does not automatically slow, throttle, suspend, or charge customers extra merely because they reach a specific monthly data amount.

SkyHi’s network is shared among customers. In rare cases, unusually high or sustained usage may affect network performance for other customers or require a different service arrangement. If that occurs, SkyHi may contact the customer to discuss the usage, review the customer’s needs, recommend a different plan or service configuration, request technical changes, or discuss additional charges for unusually high or sustained usage.

SkyHi’s normal practice is to work with customers before making account changes related to usage. SkyHi does not currently apply automatic data overage charges on standard residential broadband plans unless such charges are disclosed to and accepted by the customer or are part of a specific service agreement.

SkyHi reserves the right to take reasonable action if customer usage, equipment, traffic, or activity harms the network, creates a security risk, violates law, violates the customer agreement, or materially degrades service for other customers.

10. Performance Characteristics

SkyHi Broadband offers fixed wireless internet service. Speeds listed in service plans and Broadband Consumer Labels are intended to describe the expected or typical service characteristics of the applicable plan.

Actual performance may vary based on plan speed, signal quality, distance from network facilities, terrain, trees, weather, interference, tower capacity, backhaul capacity, customer router performance, Wi-Fi conditions, device limitations, internet destination, and overall network conditions.

Customers experiencing performance issues should contact SkyHi so we can test the connection, review signal levels, check local network conditions, and determine whether the issue is with the SkyHi connection, customer Wi-Fi, customer equipment, or a third-party service.

11. Commercial Terms and Billing Practices

SkyHi Broadband is a local provider and works with customers in a practical and reasonable manner. We generally try to help customers maintain service and resolve billing issues before taking any service-disruption action.

SkyHi may allow accounts to remain active for a period of time while balances are past due, but this is not a waiver of amounts owed. SkyHi reserves the right to send reminders, request payment, place an account on hold, suspend service, terminate service, require payment arrangements, or require account correction when an account becomes past due.

Service pricing, fees, equipment charges, taxes, installation charges, and other commercial terms are described in the applicable service plan, Broadband Consumer Label, customer agreement, invoice, or order confirmation.

12. Privacy

SkyHi Broadband respects customer privacy. Information about how SkyHi collects, uses, shares, and protects customer information is described in our Privacy Policy.

Customers should review SkyHi’s Privacy Policy for more information about customer information, service records, billing information, technical information, and related practices.

13. Customer Support and Complaints

Customers with questions about service performance, billing, installation, equipment, network management, IP addressing, privacy, or this policy should contact SkyHi Broadband.

SkyHi Broadband
Website: https://skyhibroadband.com
Support / Contact: Use the contact information listed on our website or customer invoice.

If a customer believes an issue has not been resolved, the customer may also submit a complaint to the Federal Communications Commission or other applicable regulatory agency.

14. Updates to This Policy

SkyHi Broadband may update this Open Internet & Network Management Policy from time to time to reflect changes in our services, network practices, technology, legal requirements, or business operations.

When we update this policy, we will revise the “Last Updated” date above. Continued use of SkyHi Broadband service after an update means the customer accepts the updated policy, unless otherwise required by law.