Open Internet Policy
(as of September 2015)
The Federal Communications Commission (“FCC”) has adopted rules to preserve the Internet as an open platform (“Rules” or “Open Internet Rules”). Information regarding these Rules is available on the FCC’s website at: http://www.fcc.gov/guides/open-internet
Broadband Internet access providers are required to post information regarding network management practices, performance characteristics and commercial terms so that residential and business consumers can make informed choices regarding use of service and for content, application, service and device providers to develop, market and maintain Internet offerings. This Open Internet Policy sets forth certain information regarding the policies and practices of SkyHi Broadband. This Open Internet Policy is a supplement to and is incorporated by reference in the SkyHi Broadband Terms and Conditions of Service (“Service Agreement”) (available at: http://www.skyhibroadband.com/#!agreement/cdiy ), and in the event of any inconsistency between the Open Internet Policy and the Service Agreement, the Service Agreement shall control.
Network Management Practices
SkyHi Broadband’s service is provided on a “best efforts” basis. Certain circumstances may affect the speed and quality of Service, including but not limited to foliage, line-of-sight obstructions, the distance between a Customer and the transmission point and the Customer’s connection of multiple devices to the SkyHi Broadband Network.
Application-Specific Behavior: SkyHi Broadband generally treats all lawful applications identically; however, SkyHi Broadband reserves the right to block or limit access to any applications that SkyHi Broadband determines, in SkyHi Broadband’s sole and reasonable discretion, may expose SkyHi Broadband to potential legal liability, harm the SkyHi Broadband network or otherwise interfere with or impair the experience of other Customers on the SkyHi Broadband network.
Device Attachment Rules: SkyHi Broadband does not limit the types of devices that can be connected to the SkyHi Broadband network, provided they are used for lawful purposes and do not harm the SkyHi Broadband network; however, if SkyHi Broadband determines in its sole and reasonable discretion that the connection of a particular type of device to the SkyHi Broadband network negatively impacts other Customers or the SkyHi Broadband network, or may expose SkyHi Broadband to potential legal liability, SkyHi Broadband reserves the right to limit or restrict Customers’ ability to connect such type of device to the SkyHi Broadband network.
Security: The SkyHi Broadband network is designed in a manner that is intended to prohibit third parties who are not served by the SkyHi Broadband network from initiating connections to Customers on the SkyHi Broadband network if SkyHi Broadband has not allocated a public IP address to that Customer. SkyHi Broadband may prohibit certain activity on the SkyHi Broadband network that SkyHi Broadband deems in its sole and reasonable discretion poses a potential risk to SkyHi Broadband’s network or to other Customers. Triggering conditions include denial of service activity, IP address or port scanning and excessive account login failures. If SkyHi Broadband notices excessive Customer connections that are harmful or that disrupt the normal use of the SkyHi Broadband network for other Customers, SkyHi Broadband will attempt to notify the Customer to work collaboratively to remedy the issue; however; SkyHi Broadband reserves the right as a reasonable network management practice, without advance notice, to block any Customer’s traffic that SkyHi Broadband determines in its sole and reasonable discretion may cause harm to the SkyHi Broadband network or to other Customers, until the issue is addressed to SkyHi Broadband’s satisfaction.
Performance Characteristics and Commercial Terms
Service Description and Pricing: A current description of the categories of Internet service SkyHi Broadband offers is available here:
Impact of Specialized Services: SkyHi Broadband offers no Specialized Services that will affect the last-mile capacity for, and the performance of, its service offering.
Early Termination Fee: SkyHi Broadband’s service offerings are on a month-to-month basis.
Fees for Additional Services: A current description of the fees for additional network services[A2] , can be found here
Acceptable Use: All of SkyHi Broadband’s service offerings are subject to the Service Agreement, which we may from time to time establish or revise.
Redress Options: SkyHi Broadband endeavors to respond to all Customer concerns and complaints in a timely and fair manner. SkyHi Broadband encourages Customers to contact SkyHi Broadband at 916-644-3300 to discuss any complaints or concerns as they arise. Written complaints should be addressed to admin@SkyHiBroadband.com.
Disputes and Arbitration: The SkyHi Broadband Service Agreement requires the use of arbitration to resolve disputes and otherwise limits the remedies available to Customers in the event of a dispute.
If a Customer believes that SkyHi Broadband is not complying with the FCC’s rules, the Customer may file an informal complaint with the FCC. The FCC urges Customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm
Customers may also file formal complaints with the FCC pursuant to Part 76 of the FCC’s rules.
This Open Internet Policy does not affect, alter or otherwise supersede the legal status of cooperative efforts by SkyHi Broadband that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, this Open Internet Policy does not prohibit SkyHi Broadband from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Service Agreement.